Frequently Asked Questions
Everything you need to know about our lifting equipment and services.
Are your products fully certified and safe to use?
Yes, all products sold by UK Lifting Store comply with relevant UK and European safety standards. Each item is supplied with a Certificate of Conformity or a Report of Thorough Examination where applicable.
What are your standard shipping times within the UK?
We offer standard delivery within 2-3 working days. Next-day delivery options are available for orders placed before 2:00 PM, provided the items are currently in stock.
Can I return an item if it is not suitable for my project?
We offer a 14-day return policy for unused items in their original packaging. Please note that custom-made items, such as specific lengths of wire rope or chain slings, may be exempt from standard return policies.
Do you offer bulk discounts for large commercial orders?
Absolutely. We provide competitive pricing for trade and high-volume orders. Please contact our sales team directly to discuss your specific requirements and receive a custom quote.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure payments via PayPal and bank transfers for larger commercial invoices.
Do you provide technical advice for complex lifting operations?
Our experienced team is happy to provide general guidance on product specifications. However, for complex lifting operations, we always recommend consulting a qualified lifting engineer or Appointed Person.